Discover what comprehensive hearing care truly means at North Star Hearing. From personalized consultations and precise Real-Ear Measurement fittings to ongoing maintenance and support, we ensure your hearing aids deliver optimal performance for your unique needs. Our approach includes advanced programming, Bluetooth connectivity assistance, custom hearing protection, and five years of included follow-up appointments with every hearing aid purchase. Learn about our commitment to patient education and long-term success, because better hearing requires more than just devices. It requires expert, continuous care tailored to your evolving lifestyle.
Comprehensive Hearing Aid Consultations
Every journey toward better hearing starts with a personalized consultation. During this appointment, we take the time to understand your unique hearing needs, lifestyle preferences, and communication goals.
What to Expect:
- A detailed discussion about your hearing history and concerns.
- An explanation of how hearing aids work and the available technology levels.
- Recommendations based on your hearing test results and tailored to your requirements.
Why It Matters:
A thorough consultation ensures we recommend the best hearing aid solution for your lifestyle and budget.
Advanced Hearing Aid Fittings
Proper hearing aid fitting is critical to ensuring comfort, clarity, and long-term satisfaction. We take a data-driven, personalized approach to fittings by combining clinical expertise with advanced measurement techniques.
What to Expect:
- Fitting your hearing aids to match your unique hearing loss and ear anatomy.
- Customizing settings to ensure optimal sound quality and comfort.
- Counselling on how to wear, insert, and remove your hearing aids with ease.
Why It Matters:
A precise, patient-centred fitting guarantees that your hearing aids perform as intended and provide a seamless listening experience.
Real-Ear Measurements (REM) and Precise Hearing Aid Programming
We perform Real-Ear Measurements (REM) as part of our commitment to best practices in hearing aid fitting. This gold-standard procedure ensures that your hearing aids deliver the right amplification for your hearing loss.
What to Expect:
- Small microphones placed in your ear canal measure how sound behaves in your individual and unique ear.
- We compare the actual sound levels inside your ear to the target prescription.
- Fine-tuning is done in real time to ensure accuracy, comfort, and benefit.
Why It Matters:
REM ensures that your hearing aids are programmed precisely, producing more natural and effective hearing.
Hearing Aid Programming and Fine-Tuning
Proper hearing aid programming is essential for clarity and comfort. We use the latest software and fitting protocols to customize your hearing aids based on your audiogram, lifestyle, and listening environment.
What to Expect:
- Initial programming using your test results and real-ear measurements.
- Fine-tuning adjustments to optimize performance as you adapt to your hearing aids.
- Ongoing support to ensure that your hearing aids continue to meet your evolving needs.
- Your appointments are included with all hearing aid purchases for five years.
Why It Matters:
Customized programming allows your hearing aids to provide the best possible hearing experience in all situations.
Routine Cleanings and Maintenance
Hearing aids require regular cleaning and maintenance to perform at their best. At North Star Hearing, we provide professional cleanings and inspections to extend the life of your devices and maintain their functionality.
What to Expect:
- Removal of earwax, debris, and moisture from the hearing aids.
- Inspection of tubing, domes, and receivers for wear and tear.
- Battery checks or recharging to ensure consistent performance.
Why It Matters:
Regular maintenance prevents malfunctions and prolongs the lifespan of your hearing aids.
Hearing Aid Repairs and Troubleshooting
Even with regular care, hearing aids will occasionally need repairs or adjustments. Whether it is a minor issue or a more complex problem, our team can handle most repairs in-house. On the odd occasion where the circuitry or electronics have been affected, we send the hearing aids to our manufacturers in Ontario so that they can inspect and repair or replace the device. This ensures that you get professional, expert service from the very people who built the devices we work with.
What to Expect:
- Quick diagnostics to identify the issue.
- Same-day or next-day repairs for minor concerns.
- Coordination with the manufacturer for more complex repairs, if necessary.
Why It Matters:
Fast, reliable repairs minimize downtime and ensure you’re never without your hearing aids for long.
Bluetooth and Connectivity Support
Today’s hearing aids offer incredible wireless connectivity options, allowing you to stream audio directly from your smartphone, TV, or other devices. We provide expert assistance in setting up and troubleshooting Bluetooth-enabled hearing aids.
What to Expect:
- Initial pairing and setup of your hearing aids with compatible devices
- Training on using apps to adjust volume, change settings, or switch programs.
- Troubleshooting to resolve connectivity issues. Bluetooth can be finicky, but we will try our best to help with connectivity problems.
Why It Matters:
Bluetooth is secondary to the hearing aids” primary objective of helping you hear properly, but we know it is important to many clients. Seamless connectivity enhances your hearing experience and adds convenience to your daily life.
Custom Hearing Protection and Hearing Aid Ear Molds
We also offer custom hearing protection solutions for individuals exposed to loud environments, musicians, and industrial workers. Our custom ear molds provide maximum protection and comfort for extended wear.
What to Expect:
- Impression-taking for a perfect fit.
- Customized options for noise reduction and comfort.
- Specialized protection for musicians, swimmers, and workers in high-noise environments.
Why It Matters:
Proper protection preserves long-term hearing health while ensuring comfort and effectiveness.
Patient Education and Ongoing Support
At North Star Hearing, ongoing education and support are key to long-term success with hearing aids. We teach our patients how to use, maintain, and maximize the use of their hearing technology.
What to Expect:
- Clear, easy-to-understand demonstrations of hearing aid functions.
- Personalized counselling to help you adapt to your new hearing aids.
- Follow-up care to address any concerns or adjustments.
- Ongoing support and appointments as needed are included in your hearing aid purchase!
Why It Matters:
Education empowers you to take control of your hearing health and feel confident using your devices. Having access to your hearing care professional for appointments and knowing that you’re receiving expert advice is crucial to learning how to love your hearing aids.
Follow-Up Care and Annual Hearing Reviews
Hearing needs can change over time, and regular follow-up care ensures that your hearing aids continue to meet your evolving needs. We recommend annual hearing reviews to monitor changes and adjust your hearing aids accordingly.
What to Expect:
- Annual hearing tests to track changes in hearing ability.
- Reprogramming or adjustments to maintain optimal performance.
- Ongoing guidance to keep you informed about your hearing health.
Why It Matters:
Consistent follow-up care ensures that your hearing aids continue to deliver the best results.
